Frequently Asked Questions
General questions
Q What is the ethos behind your service – who is it aimed
at?
A Our mission is to allow individuals and small business owners
to create highly successful websites which have a positive effect
on their business. A website which they themselves can take control
of and update at the click of a button. We aim to cut through the
jargon and absolutely delight our customers with the proactive and
knowledgeable approach we take to help them get their site up and
running as quickly as possible.
Q What support do you offer?
A We provide business hours telephone support 24 hour, 7 day a
week access to our online support centre where you can download
product manuals, search our knowledge base, view animated tutorials
and submit trouble tickets. We would be delighted to guide you
through the process of creating your site or to provide any help
that we can to ensure that your website is a success.
Q How can I create an effective website – I’m not experienced
in web design?
A Because we’ve got lots of customers from all walks of life,
from all around the world we can help you with the benefit of our
experience. We are always at the end of the phone or email to guide
and advise you. We give you a copy of our “Small Businessman’s
Guide to Building a Highly Successful Website” which has helped
many new customers build an effective and sustainable website.
Q I’m a busy person and I don’t really have time to create a
website – could you do that for me?
A The Console is very easy to use. If you have used a word
processor before, then you can use the Console. However if you
would really like someone to take care of everything, then we’d be
happy to do this for you subject to quotation.
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Q You seem to be able to offer your service at such a low price
– what is the catch?
A There is no catch. We have created an effective software
mechanism and sales process which allows us to provide our service
to large numbers of people all around the world. Because we have a
lot of customers, our sales price is much lower than many of our
competitors who sell in lower volumes.
Q Do we keep our internet service provider (ISP)?
A Yes because you still need a connection to the internet.
Functionality questions
Q Using the e-commerce facilities within the Console will it be
possible for me to accept payment by credit card?
A Yes. The Console currently supports PayPal.com and WorldPay.
You would need to establish an account with either of these two
suppliers in order to accept credit cards. The Console provides
links to the appropriate registration pages for your convenience
and once you have established your account with the supplier of
choice, it is a simple matter to start selling.
Q Can you add documents / pdf's/ images etc?
A Yes. The Console allows you to upload files. You can even
create password protected document or image libraries. Note maximum
file upload size is currently 10MB.
Q How does the product catalogue / shopping trolley/ e-commerce
function work?
A There is an e-commerce function in the software that we have
included at no extra cost. It allows your website visitors to
purchase your products online, using their credit card to make a
payment.
Q Do you have a stats package?
A Yes. Inside the Console there is a link to a comprehensive
stats package which enables you to check how many visitors your
site has had.
Q Do you backup my site?
A Yes every 24 hours. You can also make a local backup to your
hard disk.
Q Does the product support multiple languages?
A Yes. We support Chinese, French, Turkish, Farsi and Arabic
with a right to left justification.
Q What do we do with our current host?
A After we transfer your content over you can discontinue your
current web hosting facilities.
Q How fast is the link to your servers?
A It is 12 gigabits per second which is very fast. For example
if you have a broadband connection it is approximately 1000 times
faster.
Q Do you have an anti virus / spam system?
A Yes it sits on our servers. It is best practice to have
multiple layers of defence, therefore we recommend that you also
install virus protection on your desktop.
Charges and Payment
Q What are the ongoing costs?
A There is a low ongoing cost.
Q What happens with our existing website?
A Our design team can move across your existing site to the
Websites Made Simple environment so you can then have full control
of your website. Please call for a quote on moving your site.
Q What if I have an existing site? Why should I pay money for
another website?
A Our software allows you to make changes to the content on your
website very quickly and easily. It means that you can control the
growth of your website as your business grows, without the hefty
hourly costs incurred by graphic/web designers to make changes. We
provides you with the ability to host and manage your content and
sell your products and services online all in one easy to use
system which you control.
Q Do I need a web address (domain name)?
A Yes you do. If you don't have one currently, we can organise
this for you for a very low fee.
Q How can we pay?
A We accept credit cards or cheques annually in advance.
Q What happens after I order?
A You will receive an email to say that we are processing your
order. This will provide you with a link to pay online. Upon
receipt of cleared funds we will send you another email. It usually
takes only a few days for us to fully set-up your site after which
we will send you a final “site ready” email providing full
instructions on how to get going, where to find documentation and
how to get help.
Q How many pages do I get on my website?
A Whilst not unlimited, the number is high and restricted mainly
by the amount of space that we allocate for your site (500 MB for
web and email)
Q What if I go over the allocated 4GB of bandwidth? How much is
extra bandwidth charged at?
A Our fair use policy allows for sites to occasionally exceed
their monthly bandwidth limit without being charged. You will
receive an email stating your excess traffic. If your site is
consistently exceeding 4GB per month, extra bandwidth is charged at
£4.99 per GB per month.
Design questions
Q Can we see some sample sites?
A Go to the example sites
page.
Q Can we have our own design?
A Yes. If you want us to create a 'look & feel' for you, we
can a bespoke design service which can also include Flash
animation. Remember however that we will cut over any existing
website (call for a quote) or you can choose from over 200
design templates which come free with the Console. Many of our
customers have created a very professional and unique looking site
without spending any money on a bespoke design.
Q Can we use flash in the site?
A Yes, you can upload flash within the body of content at no
extra charge if you have flash files yourself. If you don't have
flash files, we can create them for you for a minimal fee.
Q What if I’ve never had experience maintaining websites?
A If you can use basic desktop software, you can easily create
and maintain your own website using the Console.
Email questions
Q Does the service include email?
A Yes. The Console has a simple to use email administration
function which enables you to easily set-up any email accounts you
require.
Q How can I read my emails?
A You can use many different desktop email programs such as
Outlook, Outlook Express and Thunderbird. Or you can read your
emails via Webmail.
Q Do you provide Webmail?
A Yes. All email accounts that you create can be accessed via
your website.
Q How many email accounts can I set-up?
A 25, but if you require more we would be happy to oblige,
subject to reasonable use.
Q Will I be able to have emails coming into my own domain
name?
A Yes. All emails will be sent to your own address e.g.
b.smith@yourcompany.co.uk
Q What happens to my existing emails?
A You have two options:
Option 1: Emails can be forwarded to your current address.
Option 2: Run both your existing email account and your new
account side by side at the same time. Most email programs allow
you to create multiple accounts.
Q If I have my own email server is this ok to continue?
A Yes, you can choose to retain your existing service.
Q How much email allocation is allowed?
A Up to 500MB of storage and 4GB of bandwidth transfer
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